Privacy Policy – EM Digital Group
Last updated: October 2025
At EM Digital Group, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our websites, purchase digital products, or interact with our services.
1. Who We Are
EM Digital Group specializes in distributing digital software, games, and online services globally.
Our company operates under EM Digital Group (the “Company”, “we”, “us”, or “our”) and manages several e-commerce websites offering digital products to customers worldwide.
If you have questions about this policy or how your data is processed, please contact us:
📧 [email protected]
2. What Information We Collect
We collect personal and technical information necessary to provide and improve our services:
a. Information You Provide
- Name, email address, billing address, and country of residence
- Payment details (processed securely via third-party payment providers such as Stripe or PayPal)
- Account login credentials (if you create an account)
- Communication data (emails or support requests you send us)
b. Automatically Collected Information
- IP address, browser type, and device information
- Cookies and usage analytics (e.g., Google Analytics, Facebook Pixel)
- Purchase history and interaction with our websites
3. How We Use Your Information
We use your personal data for legitimate business purposes, including:
- Processing and delivering your orders
- Sending digital product keys or activation codes
- Managing payments, refunds, and billing
- Providing customer support and responding to inquiries
- Improving our website, services, and user experience
- Sending important notifications about your purchases
- Marketing and retargeting (with your consent) through Google Ads or social media platforms
- Compliance with legal and regulatory obligations (e.g., tax reporting)
4. Legal Basis for Processing (GDPR Compliance)
We process your personal data under one or more of the following legal bases:
- Contractual necessity: To fulfill your order and provide the purchased products.
- Legal obligation: To comply with accounting, tax, and consumer laws.
- Legitimate interests: To improve our services and prevent fraud.
- Consent: For marketing communications and cookie tracking where required.
5. Sharing and Disclosure
We never sell or rent your personal data.
However, we may share your data with trusted third parties who help us operate efficiently:
| Type of Partner | Example | Purpose |
|---|---|---|
| Payment processors | Stripe, PayPal | Secure payment handling |
| Analytics providers | Google Analytics, Meta Pixel | Website performance and advertising optimization |
| Email & CRM tools | SendGrid, HubSpot | Communication and marketing automation |
| Fraud prevention tools | Stripe Radar, Sift | Account and payment security |
| Legal/Compliance partners | Accounting or auditing services | Tax and legal compliance |
All third-party partners are vetted and comply with GDPR or equivalent privacy standards.
6. Cookies and Tracking
We use cookies to enhance your browsing experience, analyze traffic, and deliver personalized ads.
By using our site, you agree to our use of cookies.
You can manage or disable cookies at any time through your browser settings.
For more details, see our Cookie Policy (available on our website).
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Transaction records: up to 7 years (for legal/tax reasons)
- Account information: until deleted by the user
- Marketing data: until you withdraw consent or unsubscribe
8. Your Rights (Under GDPR)
You have the following rights regarding your personal data:
- Right of access – Request a copy of your personal data.
- Right to rectification – Correct any inaccurate information.
- Right to erasure – Request deletion (“right to be forgotten”).
- Right to restrict processing – Limit how we use your data.
- Right to data portability – Receive your data in a machine-readable format.
- Right to object – Opt out of marketing or certain processing.
To exercise these rights, please contact us at [email protected].
We will respond within 30 days as required by law.
9. Data Security
We apply strict security measures to protect your information, including:
- Encrypted data transmission (HTTPS/SSL)
- Secure cloud storage with access control
- Two-factor authentication for internal systems
- Regular vulnerability scans and compliance audits
Even though we do our best, no internet-based system can be guaranteed to be 100% secure.
10. International Data Transfers
Because we operate globally, your information may be processed outside your country of residence (for example, within the EU, EEA, or the United States).
When we transfer data internationally, we ensure that appropriate safeguards such as the EU Standard Contractual Clauses (SCCs) are in place.
11. Marketing and Advertising
We may use your data to display personalized advertisements via:
- Google Ads
- Facebook Ads
- Microsoft Advertising
- Other approved networks
All advertising complies with Google’s Personalized Advertising Policy.
You can opt out of personalized ads through Google’s Ad Settings or by contacting us directly.
12. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those third parties.
We recommend reviewing their privacy policies before submitting any personal data.
13. Children’s Privacy
Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from minors.
If you believe a minor has provided data to us, please contact us immediately for deletion.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website with a revised “Last updated” date.
15. Contact Information
For any questions, complaints, or data-related requests, please contact:
EM Digital Group – Data Protection Officer
📧 Email: [email protected]
🌐 Website: https://www.emdigitalgroup.com